IT Operations Coordinator

Our Organization

FairJourney Biologics is a world leading CRO in antibody discovery, engineering, characterization, and production. It provides services to pharmaceutical companies and top biotech’s from U.S., Europe and Japan. FairJourney Biologics combines deep expertise in antibody phage display with a cutting-edge proprietary mammalian display platform capable of identifying high affinity and developable lead antibody candidates during the earliest stages of drug discovery. This exciting set of technologies and expertise gives the company a unique edge in therapeutic antibody development. Its state-of-the-art facilities are in Porto, Portugal. For more information, please visit www.fjbio.com.

The Role

The IT Operations Coordinator is responsible for supporting the coordination, monitoring and continuous improvement of IT operations across FairJourney Biologics. This role acts as a key coordination point between infrastructure, software development, service desk teams and external service providers, helping ensure the delivery of stable, secure and efficient IT services.

The successful candidate will support operational governance, performance monitoring, service improvement initiatives and compliance activities while contributing to the ongoing development and maturity of FairJourney Biologics' global IT operations across Portugal, the United Kingdom and the United States.

Key Responsibilities

• Support the day-to-day coordination of IT operations activities across FairJourney Biologics.

• Assist in aligning operational activities with IT priorities, projects and business requirements.

• Act as a coordination point between infrastructure, development, service desk teams and external providers.

• Support the consistent application of IT operational processes, procedures and best practices

• Monitor operational performance indicators, service levels and key performance metrics.

• Prepare operational reports, dashboards and management information for IT leadership.

• Support continuous service improvement initiatives and operational excellence activities.

• Assist with the implementation and monitoring of IT security policies, controls and operational procedures.

• Support IT compliance, audit and risk management activities, including GDPR, ISO and NIS2 related initiatives.

• Coordinate with internal and external stakeholders on operational, security and compliance matters.

• Support service transition activities from development into operational environments.

• Assist in the preparation and maintenance of operational documentation, procedures and standards.

• Contribute to process optimization, standardization and operational maturity initiatives.

• Support incident follow-up, problem resolution activities and service improvement actions.

• Participate in cross-functional IT projects and operational initiatives as required.

Travel Requirements

This role may require occasional travel between company locations, vendors, implementation partners, and industry events, depending on business needs.Your Profile

Your Profile

• Approximately 2–3 years of experience in IT operations, IT service management, IT coordination or related areas.

• Understanding of enterprise IT infrastructure, systems, applications and operational environments.

• Experience supporting operational reporting, service monitoring and performance analysis.

• Initial exposure to IT security, governance, compliance or risk management activities.

• Knowledge of IT Service Management concepts and frameworks, such as ITIL.

• Strong organizational, coordination and stakeholder management skills.

• Ability to work across multiple teams and manage competing priorities.

• Strong analytical, problem-solving and continuous improvement mindset.

• Excellent communication and interpersonal skills.

• Ability to work independently while collaborating effectively within global teams.

• Fluency in English.

Nice to Have

• ITIL Foundation certification.

• Exposure to ISO standards, cybersecurity frameworks or regulatory compliance requirements.

• Experience with Agile, DevOps or project coordination methodologies.

• Experience with operational dashboards, analytics or reporting tools.

• Previous experience working in international or multi-site environments.

We Offer

• Integration in a highly motivated team

• Working in an international environment

• Employee benefits package

• Career development

  
  

If you’re ready to take the next step in your career path, we’d love to hear from you.

Deadline for applications: 31th August 2026