Commercial Analytics and Operations Lead, Business Development Unit

Our Organization

FairJourney Bio is a globally recognized life sciences company specializing in antibody discovery, engineering, characterization, and production. We proudly serve leading pharmaceutical companies and top-tier biotech firms across the U.S., Europe, and Asia. Our cutting-edge facilities are based in Porto, Portugal, Cambridge, United Kingdom and San Diego, United States, where innovation and scientific excellence drive every project. For more information, please visit FairJourney Bio (fjbio.com).

The Role

As Commercial Analytics and Operations Lead, you will own the analytics, reporting, CRM and operational processes behind our Business Development function. You will lead the Commercial Analytics and Operations team that turns commercial data into reliable visibility and clear insight, and you will stay hands-on in the more complex analysis.

You will have broad autonomy and combine people leadership with direct involvement in pipeline analysis, reporting, CRM effectiveness, data quality and process improvement. The aim is to make Business Development operations scalable, consistent and reliable

Key Responsibilities

Commercial analytics and insight

• Own recurring commercial reporting, dashboards, pipeline reviews and governance routines, ensuring the information is reliable, consistent, timely and relevant to decisions.

• Perform or lead complex commercial analysis where significant interpretation, judgement or management attention is needed.

• Analyse pipeline and commercial data to identify trends, gaps, risks and inconsistencies, and recommend key actions.

• Give Business Development leadership clear commercial and operational insight to support prioritisation, reviews and decision making.

CRM, data and pipeline governance

• Own the governance and quality of client, prospect, opportunity and pipeline data across commercial systems.

• Set and maintain standards for CRM usage, pipeline management, data quality, commercial reporting and recurring operational processes.

• Act as the senior owner for significant CRM, reporting, data quality, workflow and commercial process matters.

• Monitor process effectiveness and data quality, and flag recurring issues or operational risks that affect commercial visibility or execution.

Operations and continuous improvement

• Design and drive improvements to commercial processes, dashboards, workflows, templates, controls and ways of working.

• Lead the implementation and adoption of significant changes to commercial systems, tools and processes.

• Coordinate with internal teams and other support functions to keep commercial operations running smoothly.

• Identify gaps in systems, process, capability or resources, and define the improvement, investment, recruitment or development actions needed.

Team leadership

• Lead the Commercial Analytics and Operations team and be accountable for its people, performance and delivery.

• Turn Business Development and company priorities into operational plans, team objectives, reporting requirements and expected outcomes.

• Allocate and rebalance workload across recurring operations, reporting cycles, system activities and improvement initiatives.

• Provide formal people management, including objective setting, performance management and coaching.

• Promote operational discipline, accountability, knowledge sharing and consistent use of commercial systems and processes.

Your Profile

• 7+ years of professional experience in Commercial Operations, Analytics, CRM with a solid grasp of pipeline management, CRM governance, commercial reporting, analytics and data quality.

• Preference for experience within biotechnology, pharmaceutical, CRO or a related environment.

•  A degree in business, analytics, economics, life sciences or a related field, or equivalent professional experience in commercial operations or business analytics.

• Analytical capability to interpret commercial data, spot trends and turn them into actionable insight.

• Ability to lead complex analysis while keeping effective oversight of operational delivery.

• Working knowledge of CRM systems, spreadsheets, databases, reporting tools and other commercial systems.

• Ability to build clear, concise executive presentations in PowerPoint that turn complex commercial data into a compelling narrative for senior leadership.

• Process design and continuous improvement skills.

• People leadership and a track record of developing others.

• Planning and resource management across competing priorities, reporting cycles and improvement initiatives.

• Sound judgement and problem solving across complex systems, process, reporting and data matters.

• Strong stakeholder management across Business Development and other internal functions.

• Good understanding of FJBio services and the biotechnology services environment.

• Excellent written and spoken English.

• Experience with HubSpot and PowerBI.

Travel Requirements

Travel may be required for client meetings, relationship reviews, governance interactions, stakeholder engagement, business development activities or company meetings.

We Offer

• Integration in a highly motivated team

• Working in an international environment

• Employee benefits package

• Career development

If you’re ready to take the next step in your career path, we’d love to hear from you.

Deadline for applications: 31 October 2026